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Sell Return & Refund

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Sell Return & Refund Guide

Sell Return & Refund Guide

How to do a Sell Return

Method 01: Select the parent sale for each returned sale.

  • Go to Sale > All Sale > Return Sale.

Click the action button on the parent Sell invoice, then select the sell return option.

Click Action Button Screenshot

Enter the quantity of the return sales item.

Enter Quantity Screenshot

After clicking the save button, a notification will pop up for items requiring settlement.

Notification Pop-up Screenshot

Now, press the Payment Settlement button to proceed with the settlement.

Payment Settlement Button Screenshot

Press the “Add Payment” button. The settlement amount will display automatically. Save and finalize it afterward.

Add Payment Button Screenshot Finalize Payment Screenshot

Icons & Labels

If there are returned items on the parent sale, you will see a red icon (return icon) near the Invoice Number.

If the payment has been settled, a “Setoff” label will appear under the payment status.

For due payments or partial settlements, a blue label named “Partial Setoff” will appear in the payment status.

Return Icon and Status Screenshot

View Credit Note & Sell Returned Details

To view credit notes or sell return details, navigate as follows:

  • Sell > All Sale > Parent Sale > Action > View
Credit Note and Return Details Screenshot

Sell Return Filters

From the List Sell Return option, you can view sell returns under the following filters:

  • Business Location
  • Customers
  • Date Range
  • User
Sell Return Filters Screenshot

Action Button Options

Using the Action button, you can:

  • View
  • Edit
  • Delete
  • Add Payment
  • View Payment
  • Print
Action Button Options Screenshot

Return Settlement Tab

In the Return Settlements tab, you can view all settlements for returned items. Click the green plus icon to view additional settlement details.

Navigate to: Sell > Return Settlements

Return Settlement Details Screenshot

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